Refund Policy
Solo Adventure Mom creates digital travel guides, planners, checklists, packing resources, and other downloadable tools designed to make planning adventures with kids easier.
Because the vast majority of our products are digital and are delivered electronically, all digital product sales are final and non-refundable, except where a refund is required by applicable law.
Digital Products
Most products sold by Solo Adventure Mom are digital products, including downloadable travel guides, planners, packing lists, checklists, itineraries, templates, worksheets, bundles, and other digital resources.
Digital products are generally delivered electronically after purchase and provide access to content that cannot be physically returned.
All sales of digital products are final. We do not offer refunds, returns, or exchanges for digital products once purchased, except where required by applicable law.
Why Digital Products Are Non-Refundable
Unlike a physical item, a digital product cannot be returned after it has been delivered or access has been provided. For that reason, purchasing a digital product from Solo Adventure Mom constitutes acknowledgment that the purchase is final.
Please carefully review the product description, included materials, compatibility information, and other details provided on the product page before completing your purchase.
Refunds Will Not Be Issued Because:
Please read the complete product description before purchasing. If you have a question about what is included in a digital product, contact Solo Adventure Mom before placing your order.
Download & Technical Issues
A technical problem accessing your purchase is different from a refund request.
If you purchased a Solo Adventure Mom digital product and did not receive your download, cannot access the file, received a corrupted file, or believe there is another legitimate delivery problem, please contact us.
If there is a verified technical or delivery problem, we will make reasonable efforts to help you access the digital product you purchased.
This may include resending a download link, providing another reasonable method of access, or troubleshooting the delivery issue.
A download or technical issue does not automatically qualify a purchase for a refund when the product can reasonably be redelivered or access can otherwise be restored.
Before Contacting Us
Please check your email inbox, spam or junk folder, and the email address used when placing your order.
When contacting us about a purchase, please provide enough information for us to locate the order, such as the name and email address used at checkout and the product purchased.
Duplicate Purchases
If you accidentally purchase the exact same digital product more than once, please contact Solo Adventure Mom as soon as possible.
We may review verified duplicate transactions on a case-by-case basis.
Any accommodation for a confirmed duplicate charge is at our discretion except where otherwise required by applicable law.
A duplicate purchase means two substantially identical charges for the same product by the same customer. Purchasing two different products, bundles, editions, or resources does not constitute a duplicate purchase.
Affiliate Links & Third-Party Purchases
Solo Adventure Mom may recommend products, accommodations, attractions, tours, travel services, booking platforms, gear, or other products and services through affiliate links.
When you click an affiliate link, you leave Solo Adventure Mom and complete your purchase, reservation, or booking directly with a third-party business.
Solo Adventure Mom does not process, approve, deny, or issue refunds for purchases or bookings made through affiliate links.
Any refund, return, exchange, cancellation, credit, or dispute involving a third-party purchase is governed by the policies and terms of the company with which you completed the transaction.
If you need to request a refund or cancel something purchased or booked through an affiliate link, you must contact the applicable retailer, hotel, booking platform, attraction, tour operator, airline, travel provider, or other third-party business directly.
Solo Adventure Mom cannot guarantee that a third party will approve a refund, return, exchange, cancellation, or credit.
Affiliate Commissions
Solo Adventure Mom may receive a commission when you make a qualifying purchase or booking through certain affiliate links.
The possibility that Solo Adventure Mom may receive a commission does not make Solo Adventure Mom the seller, merchant, booking provider, or party responsible for the transaction.
For more information about affiliate relationships, please review our Full Disclosure .
Free Resources, Discounts & Promotions
Free Resources
Solo Adventure Mom may provide complimentary checklists, planners, guides, downloads, or other free resources.
Free resources have no cash value and are not eligible for refunds, credits, or exchanges.
Discount Codes & Promotional Pricing
From time to time, Solo Adventure Mom may offer sales, promotional pricing, discount codes, bundles, or limited-time offers.
Unless otherwise stated, discounts and promotions cannot be applied retroactively to purchases that were completed before the promotion began.
A later sale, discount, promotional offer, or price reduction does not entitle a previous purchaser to a refund of the price difference.
Physical Products
Solo Adventure Mom primarily sells digital products. If physical products are offered now or in the future, the return or refund terms applicable to those products may be stated on the applicable product page, at checkout, or in a separate policy.
Where a physical product is fulfilled or sold by a third party, that third party's return, exchange, cancellation, and refund policies may apply.
Nothing in this Refund Policy limits any rights you may have under applicable consumer protection laws.
Billing Questions & Payment Disputes
If you do not recognize a Solo Adventure Mom charge, believe you were charged incorrectly, or experience a legitimate billing problem, please contact us so we can review the transaction.
If the issue concerns a purchase made from a third-party company through an affiliate link, you must contact that company directly because Solo Adventure Mom did not process the transaction.
Please contact us about legitimate order, billing, or delivery issues before initiating a payment dispute when reasonably possible. We are happy to investigate transactions processed directly by Solo Adventure Mom.
Nothing in this section limits any dispute or consumer rights that cannot be waived under applicable law.
Exceptions Required by Law
This Refund Policy is intended to apply to the fullest extent permitted by applicable law.
Nothing in this policy is intended to eliminate, restrict, or waive a refund, cancellation, or other consumer right that cannot legally be waived.
If applicable law requires a refund or other remedy despite the terms of this policy, Solo Adventure Mom will comply with those legal requirements.
Changes to This Refund Policy
We may update this Refund Policy periodically to reflect changes to our products, services, delivery methods, business practices, technology, or applicable laws.
When changes are made, we will update the “Last Updated” date at the beginning of this page.
The refund terms applicable to a transaction will be determined by the policy and any product-specific terms applicable at the time of purchase, subject to applicable law.
Questions About Your Order?
If you have a question about a Solo Adventure Mom digital purchase, download, delivery issue, duplicate transaction, or billing issue, please contact us.
Solo Adventure Mom
Having trouble with a purchase? Reach out and we'll take a look.
Email:
hello@soloadventuremom.com
Phone:
208-803-1429